Job Description
About the Role:
We are seeking a highly motivated and detail-oriented Operations Manager to serve as a critical operational and communication resource for our unit. This role is the central point for managing internal operational efficiency of the unit with some bits of external communication. A successful candidate will ensure seamless daily function and effective stakeholder communication.N8
Key Responsibilities
The Operations Manager will be responsible for ensuring the smooth and effective function of the unit by:
- Managing Daily Operations: Executing and documenting core operational processes and workflows to ensure unit efficiency and continuity.
- Handling Queries: Serving as the point of contact for external communications, efficiently routing, and tracking all inbound requests.
- Executing Targeted Outreach: Conducting professional correspondence and outreach to customers, partners, and stakeholders as required for different marketing initiatives
- Ensuring Engagement Consistency: Monitoring various communication channels (including social media) to manage all inbound public engagement and provide timely, on-brand responses or escalations.
- Maintaining Documentation: Organizing, updating, and maintaining all essential operational resources, communication templates, and contact databases.
- Supporting Reporting & Analysis: Collecting and compiling data on operational metrics and engagement performance to assist in routine reporting and process improvement initiatives.
- Team Guidance and Supervision: Providing daily direction and support to a small team of operational executives responsible for routine unit tasks.
Requirements:
- A Bachelor's degree in Business Administration, Communications, Marketing, or a related field.
- 2-3 years of professional experience in an operational, administrative, or communications-focused role. Prior experience in a mentorship, supervisory, or team lead capacity is preferred.
- Proactive, problem-solving mindset and a strong customer service orientation and ability to delegate effectively and motivate team members to achieve operational goals.
- Exceptional written and verbal communication skills, with proven experience crafting professional external correspondence.
- High proficiency in organization, attention to detail, and time management, with a demonstrated ability to manage a high volume of tasks and competing priorities.
- Familiarity with standard business software (e.g., Google Sheets, Docs, etc) and an ability to quickly adapt to new tools and digital platforms.
What we offer:
- Fixed work timings - 9 hrs x 5 days. Respect everyone's time. No taking your work home
- A meritocratic setup. Everyone explains the 'why' behind their decisions. No politics
- Candid culture. We encourage asking questions over making assumptions
- Managers willing to invest in your growth. We believe in timely, actionable feedback
Founders:
- Neha Singh (ex-Sequoia, BCG | MBA - Stanford GSB)
- Abhishek Goyal (ex-Accel Partners, Amazon | BTech - IIT Kanpur)
About Tracxn:
Tracxn (www.tracxn.com) is a Bangalore-based product company providing a research and deal-sourcing platform for Venture Capital, Private Equity, Corp Dev, and other professionals working around the startup ecosystem. We are a team of 750+ working professionals serving our customers across the globe.
